Frequently asked questions
What kind of products does aellona.co sell?
Aellona.co offers a curated range of home essentials, kitchen accessories, and lifestyle products designed for quality, style, and everyday convenience.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available so you can shop with confidence and pay when your order arrives.
What payment methods do you accept?
We accept Cash on Delivery, debit and credit cards, and bank transfers.
Is it safe to order online from aellona.co?
Yes. We use secure checkout and protect your personal and payment information throughout the ordering process.
How long does delivery take?
Orders typically arrive within 4-5 working days in major cities and slightly longer for remote areas, depending on your location.
Do you deliver nationwide?
Yes, we deliver across the country through trusted courier partners.
What is your return policy?
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and we'll arrange a replacement or refund.
Can I return a product if I simply change my mind?
For hygiene and quality reasons, we don't accept change-of-mind returns unless the item is defective or incorrect.
How can I track my order?
Once your order ships, you'll receive tracking details by email or SMS so you can follow its progress.
How can I contact customer support?
Reach us via WhatsApp or email, and our support team will assist you during business hours.