Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and with all accessories included. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at aellona77@gmail.com.

If your return is accepted, we'll provide you with return instructions, including where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions regarding returns, you can always contact us at aellona77@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

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  The item is defective.
  
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  The item arrives damaged.
  
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  You receive the wrong product.
  

Please include clear photos or videos of the issue so we can evaluate the issue and make it right as quickly as possible.

Change of Mind

We do not accept returns or refunds for change of mind. Please make sure you review the product details carefully before placing your order. Returns will only be accepted if the item is defective, damaged during transit, or if you receive the wrong product.

Non-Returnable Items

The following items are not eligible for return:

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  Products returned due to a change of mind.
  
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  Products damaged due to misuse or improper handling.
  
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  Used items or products showing signs of wear.
  
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  Items returned without their original packaging.
  
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  Sale or clearance items (unless they arrive damaged or defective).
  
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  Gift cards (if applicable).
  

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

The fastest way to receive the item you want is to return the eligible item (if approved) and place a new order once your return has been accepted.

Refunds

We will notify you once we've received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please note that it may take several business days for your bank or payment provider to process and post the refund.

Return Shipping

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  If the return is due to a defective, damaged, or incorrect item, Aellona will cover the return shipping costs.
  
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  If the return is for any other approved reason, the customer is responsible for the return shipping costs.